Check In/Check Out
Check-in time begins at 3:00PM (until close)* in order to allow housekeeping ample time to properly sanitize and prepare each suite for its’ next guest. We shall make every attempt to accommodate special requests for early check-ins. There is always a full charge for the first day of stay, regardless of check-in time. Please allow an extra 15 minutes in your schedule to ensure accuracy at check-in.
NEW CLIENTS MUST have an Overnight Guest Profile Form completed prior to their first stay. This permanent profile helps us understand your pet’s background, personality and special needs so we can make his/her visit at The Barkley as safe and as comfortable as possible.
In addition, to ensure accuracy, each client must complete a check-in menu and a grooming menu (if grooming) for each stay.
If providing your own food, please prepare and label (by name) each serving in a separate baggy for the entire length of the stay. For more information, please see our Fine Dining page.
If medicating, please properly label and provide all medication for the entire length of the stay. For more information, please see our Medications/Special Needs page.
Check-out time is 12:00PM (or earlier)* in order to allow housekeeping ample time to properly sanitize and prepare each suite for its next guest that afternoon. Pets not picked up by 12:00PM will require additional care and be charged a $25.00 late check-out fee, unless scheduled for a grooming or Day Camp service. For security purposes, proper photo identification may be required.
In the best interest of all, each guest must meet our published vaccinations standards before admittance. Pets requiring vaccination updates must have the vaccination(s) administered no less than ten days before check in. The Barkley reserves the right to refuse admittance to any pet guest for any reason, at any time, who lacks proof of vaccinations, displays signs of untreated or potentially contagious conditions, demonstrates aggressive behavior, or who fails our standard health and temperament policies.
For each pet’s safety, ALL pets entering and exiting The Barkley must be on a leash or in a carrier until directed otherwise. The Barkley provides customized identification collars upon arrival, therefore, all carriers, leashes, collars and harnesses will be returned to owner upon check-in.
Due to safety and sanitary considerations, we regret we cannot accept any personal belongings (toys, beds, blankets, etc.) other than a disposable t-shirt for separation anxiety. The Barkley is a full-service establishment and provides all the necessary clean bedding, toys and blankets which comfort your pet and adhere to our strict standards.
At The Barkley, our pet guests are also on vacation. Visitation during boarding is both confusing and interruptive for the pet, and therefore, is highly
We offer trans”paw”tation pick-up and delivery services. Ask your customer service associate for details and availability.
* Due to security and accuracy considerations, we regret we cannot accommodate check-ins or check-outs during non-business hours. We open and close promptly with NO EXCEPTIONS. Please see our regular business hours.
What People Are Saying
"We are very happy and comfortable with the Barkley and we know that Pooh is too. The staff is so very accommodating and understanding of what our pet needs during her stay and what we as pet owners and lovers expect for her."
- Reggie and Darlene Rucker - Former Cleveland Brown
"Wish I could stay in as nice of a place on my vacations!!!!! This place is literally for the dogs. Maybe in my next life I can come back as a Barkley pet regular!!"
- Z. Queen
"Charlie loves it there. I don't ever worry while I'm away about the care he's receiving. I've used other places while away, trying to cut costs, but always come away with the realization that the money is well worth the care!"
- John Brzozowski
"Just one rule: No Humans Allowed!"
"Amazing place for pets!"
- J.J. Hickson - Cleveland Cavaliers Forward
"We just arrived home from Europe. Tara was very excited to see us. Thank you for all the updates on her along the way. I wouldn't hesitate to have her vacation there again in the future. "
- Debbie Movens
"Thanks so much for taking such great care of Giac and Pal! I was so worried that when they returned, like they would "dis" us. But they are more affectionate than before! Thanks to Dr. Clark who recommended The Barkley!"
- Rosemarie Musachio
"Its nice to know you take such great pride in your business as far as customer service is concerned."
- Charlotte Marie
"This is for people who love their pets more than people!"
- Dawn Kendricks - CBS News Correspondent
"Clearly a 5-star resort for your pets"
- Wendy Diamond – Editor of Animal Fair Magazine
"We love the Barkley!"
- The Zucker Family
"Every inch of this place is outstanding. I would feel very comfortable leaving my animals here."
- Herman Fontenot - Former Cleveland Brown
"Can I stay at The Barkley...Pleassse?"
- Jenni Pulos - from TV's "Flippin' Out"
"We LOVE the Barkley! Your staff is exemplary, and the care that our kids received with you is superb. We travelled without ever worrying about the care our babies were receiving at the Barkley. You guys are simply the best!"
- Lee & Mickey Burke
"We just want to thank you and the rest of the staff for taking good care of Jasmine. When she got home she was her usual self like she has been all the other times we have boarded her in the past. "
- Shelly Feiwell
"We have been coming to the Barkley since 2007 and have always had outstanding service. Your staff is always exceptional. We love The Barkley!"
- Robin Sullivan
"Barkley Pet Hotel & Day Spa has gained a reputation as the Four Seasons for pets. "
- InTouch Weekly Magazine
"My pooch Cooper loves to come to the Barkley!
- Lauren B. Wolf
"The first luxury pet resort of its Caliber!"
- The Cleveland Plain Dealer
"The Barkley Pet Hotel & Day Spa is so nice, your pet won't even miss you!"
- Robin Swoboda – host of That’s Life on FOX
"I don't think many people have seen anything like The Barkley!"
- Dick Goddard – FOX Meteorologist
"Hopscotch was well cared for when we had to bring her to you for a whole week!! We were very pleased with your care for her and we have told many people about you hoping it would increase your business!"
- Sister Mary Anne Flannery
"Thanks for taking good care of Sammy this weekend. Sam's really important to us and we can tell he got the proper care. Hat's off to you. I trust your care.
- Kevin Calogar